AnjieloSmart 2-Wire Digital Video Intercom Kit - Official After-Sales Support and FAQ (60006T+67010/61010)

Thank you for choosing Anjielo Smart. This document aims to provide you with complete after-sales support for your 2-wire digital video intercom system. Please review this guide before contacting customer service to quickly resolve common issues.

I. Product Core Features and Components
Q1: What are the main differences between this 2-wire intercom system and the 4-wire products on the market?
A: The biggest advantage of this system is its extremely simple wiring. Traditional systems require connecting 4-8 wires (power, audio, video, door unlocking, etc.), while this product only requires 2 wires (no positive or negative polarity) to achieve all functions (power supply, video, audio, door unlocking, gate opening), significantly reducing installation difficulty and cost.

Q2: What components are included in the kit?
A: The standard kit includes:

1 outdoor intercom panel

1 or 2 indoor monitors (7-inch or 10.1-inch IPS touchscreen, depending on the kit you purchased)

1 x 24V 1A wall-mounted power adapter

2-core connecting cable

Installation accessories (adjustable angle bracket, waterproof cover, wall mount bracket, screws, Allen wrench)

5 RFID user access cards

II. Core Issues Regarding Installation and Wiring
Q3: How is the system powered? Is one power supply sufficient?
A: This system uses a centralized power supply. One 24V 1A power adapter can power one outdoor unit + up to two indoor units simultaneously. Please ensure sufficient power capacity and connect the power wires of all devices in parallel to the 24V output of the power supply.

Q4: How should the 2-core wire be connected? What is the maximum distance it can be run?
A:

Connection method: Very simple, just connect the wiring terminals of the outdoor unit to the "Last" port or "2P" port of the indoor unit using the 2-core wire.  No need to distinguish between positive and negative polarity. Transmission Distance: The distance depends on the cable specifications (the thicker the wire, the longer the distance):

0.5mm² RVV cable: Recommended distance not exceeding 100 meters.

0.75mm² RVV cable: Recommended distance not exceeding 120 meters.

1.5mm² RVV cable or standard network cable: Recommended distance not exceeding 150 meters.

Important: For distances exceeding 15 meters, the use of ordinary telephone wire (0.3mm) is strictly prohibited, otherwise it will lead to insufficient power supply and abnormal image display.

Q5: How to install the adjustable bracket for the outdoor unit?
A: The bracket allows for an angle adjustment of 30° to 55°.

Fix the bracket base to the wall (recommended height 1.6 meters).

Remove the outdoor unit from the waterproof cover.

Thread the 2-core wire through the wire holes of the bracket and the waterproof cover.

Snap the outdoor unit into the bracket, adjust to the best viewing angle, and then fix the bottom screws.

Finally, attach and secure the waterproof cover, ensuring a tight seal.

Q6: How to connect the electric lock and access control controller (door opening button)?
A: Wiring is completed at the indoor unit or power supply:

Electric lock: Connect to the terminals labeled “Lock+” (red wire) and “Lock-” (black wire).

Door opening button: Connect to the terminal labeled “Exit” (purple/brown wire) and the common ground.

Gate control: Connect to the terminal labeled “Gate” (yellow/green wire).
Tip: On the indoor unit, short press the “Exit” icon to unlock, and long press for 3 seconds to open the gate.

III. Network Configuration and APP Connection
Q7: How to connect the system to Wi-Fi and the mobile APP?
A: Please follow these steps (only the main indoor unit needs network configuration):

Device Networking: On the main indoor unit screen, go to [Settings] → [WLAN], select your 2.4GHz Wi-Fi network and enter the password.

APP Download: Search for "Tuya Smart" or "Smart Life" in your mobile app store to download, or scan the QR code on the indoor unit menu. Adding a Device: Open the app, register an account, click the "+" icon to add a device, select the "Smart Video Doorbell" category, and then scan the QR code displayed on the main indoor unit screen to complete the binding. The secondary indoor unit will synchronize automatically.

Q8: Why does my device show "Offline" in the app?
A: Please troubleshoot in the following order:

Check the main indoor unit's Wi-Fi: Confirm that the main indoor unit is successfully connected to Wi-Fi (there should be a signal icon at the top of the screen).

Check router settings: Confirm that the router does not have "AP isolation" or "guest mode" enabled. Ensure the device and your phone are on the same local area network.

Restart the device: Try restarting the main indoor unit, router, and your phone.

Reconnect to the network: Delete the device in the app, reconfigure the Wi-Fi on the indoor unit, and then scan the QR code again to add it.

Q9: How many people can view and operate the device via the mobile app?
A: The main account (family owner) can invite up to 19 family members (a total of 20 users). Family members can receive call notifications, view real-time video, make remote calls, and unlock the door, but they cannot change device settings or delete the device.

IV. Function Settings and Daily Use
Q10: How to add and manage RFID access cards?
A: This system supports up to 100 user cards.

Adding a new card: On the indoor unit, go to [Settings] → [Outdoor Unit] → click [Add RFID Card]. The green light on the outdoor unit will light up; bring the card you want to add close to the card reader area to scan it.

Viewing/Deleting added cards: On the same settings page, all added card serial numbers and dates will be listed. Currently, deleting cards requires operating in the settings.

Unlocking with a card: Quickly swipe the card once to unlock; swipe and hold for 3 seconds to open the gate.

Q11: How to set up human motion detection?
A: In the indoor unit's [More Settings] → [Motion Detection], you can:

Enable/disable the motion detection function.

Set the detection sensitivity (high/medium/low).

Set the alarm interval time (to avoid continuous triggering).

Choose to perform "take a photo" or "record a video" after triggering.

Q12: How to set up do not disturb mode (e.g., silent at night)?
A: The system supports time-based ringtone management. Go to [Settings] → [Ringtone], where you can set 4 time periods (for example: Period 1: 08:00-12:00, Period 2: 12:00-13:30…), and set the ringtone volume separately for each time period. Setting the volume to 0 for the nighttime period will enable silent mode and prevent disturbances.

Q13: How to view playback videos and captured photos?
A:

On the indoor unit: Click the [Playback] or [Gallery] icon on the main interface to view event recordings or photos stored on the MicroSD card in the device, sorted by date.

On the mobile app: Go to the device's real-time video page, where you will find [Playback] and [Album] tabs to view remotely.
Prerequisite: Please ensure that a Class 10 or higher MicroSD card with a maximum capacity of 512GB is inserted into the card slot on the side of the indoor unit.

Q14: How to connect additional ONVIF network cameras?
A: The system supports adding up to 24 ONVIF cameras on the local area network.
On the indoor unit, go to [More Settings] → [Camera] → [Search ONVIF Devices]. The system will automatically scan and list the cameras on the same network. Enter the account and password to add them. After adding, you can switch between viewing the footage from these cameras on the indoor unit or the app.

V. Troubleshooting
Q15: The indoor unit screen has no display or the outdoor unit has no image.
A:

Check the power supply: Confirm that the 24V power adapter is powered on and correctly connected to all devices.

Check the 2-core wire: Ensure that the 2-core wire is securely connected and there are no breaks. If the distance is too far or the wire gauge is too thin, please replace it with a thicker cable.

Restart the system: Unplug the power, wait for 1 minute, and then plug it back in.

Q16: When the call button on the outdoor unit is pressed, there is no ringtone on the indoor unit.
A:

Check if the ringtone volume for the current time period in the indoor unit's [Ringtone] settings is greater than 0.

Check if the indoor unit has "Do Not Disturb" mode enabled.

Check if the 2-core wire connection is normal.

Q17: The mobile app does not receive push notifications for calls or motion detection. A: This is one of the most common problems, and 90% of the time the cause is in the phone settings:

Phone system settings: Go to your phone's "Settings" -> "App Management," find the "Tuya Smart" app, and ensure that "Allow Notifications" and all related permissions are enabled. Disable "Battery Optimization" or "Background Restrictions" for this app.

APP internal settings: Open the Tuya app, go to the doorbell device settings page, and confirm that the "Message Push" switch is turned on.

Network check: Confirm that the indoor unit's Wi-Fi connection is stable.

Q18: Card swipe or APP remote unlocking fails, and the electric lock is unresponsive.
A:

Check the electric lock power supply: The electric lock itself requires a separate power supply (usually 12V). Please confirm that this power supply is working correctly.

Check the wiring: Confirm that the "Lock+" and "Lock-" wires from the system are correctly connected to the corresponding terminals of the electric lock.

Check the settings: In the indoor unit's [Settings] → [Outdoor Unit], check if the "Lock Closing Time" setting is reasonable (usually 4-8 seconds).

VI. Obtaining Official Technical Support
If you have completed all the troubleshooting steps above and the problem persists, our technical team is happy to provide further assistance. To ensure we can serve you most efficiently, please provide the following information when contacting us:

Detailed description of the problem (What happened? When did it happen? How to reproduce it?).

Your purchase channel and order number.

Device model and software version (can be found in the indoor unit's [Settings] → [About], for example: SW: V2.02_20240927_R).

Your phone model and operating system version.

Your country and city.

Contact us:

Email: yuyunzhu@anjielo.com

WhatsApp: +86 17336198736