AnjieloSmart 4-Wire AHD Video Intercom System - After-Sales Support and Frequently Asked Questions (60006F+67010/61010))

Welcome to the Anjielo Smart Video Intercom System. This guide is designed to help you troubleshoot common problems encountered during installation, configuration, and use. Please read the product manual carefully before use and follow the steps below for troubleshooting.

I. Installation and Connection Issues
1. Q: How should the indoor and outdoor units be connected? What kind of cables are needed?
A: This system uses a 4-core cable connection. Please use the included 4-pin cable (usually red, black, green, and yellow). The wiring definition is usually: Red - Power, Black - Ground, Green - Audio, Yellow - Video. Connect one end of the cable to the terminal block of the outdoor unit and the other end to the Door1 or Door2 port of the indoor unit. Ensure a secure connection.

2. Q: Can I connect multiple indoor or outdoor units?
A: Yes. A single system supports connecting up to 2 outdoor units and 4 indoor units. The first outdoor unit connects to Door1, and the second connects to Door2. Indoor units need to be connected in series through the Monitor port and powered by a separate 15V/1.2A power adapter.

3. Q: The indoor unit screen is blank after installation, what should I do?
A: Please check in the following order:

Confirm that the indoor unit's power adapter (15V 1.2A) is correctly connected and powered on.

Check that the 4-core cable is securely connected and there are no short circuits or breaks.

Try pressing the reset button on the side of the indoor unit (if available) or unplugging and replugging the power.

4. Q: How to install the corner bracket (Corner Kit)?
A: The corner bracket is used to adjust the viewing angle of the outdoor unit (30°-55°). First, fix the bracket to the wall with screws, then remove the outdoor unit from the waterproof cover, thread the 4-core cable through the holes in the bracket and waterproof cover, then snap the outdoor unit into the bracket and fix the bottom screws, and finally attach the waterproof cover.

II. Network and APP Configuration Issues
1. Q: How do I connect the device to Wi-Fi and the mobile APP?
A:

In the indoor unit's Settings -> WLAN, select your 2.4GHz or 5GHz Wi-Fi network and enter the password. Download the “Tuya Smart” or “Smart Life” app on your mobile phone.

Register an account in the app, tap “+” to add a device, and select the “Doorbell/Intercom” category.

Follow the app's instructions (ensure your phone and the indoor unit are connected to the same Wi-Fi network) to complete the network configuration. After configuration, you can remotely view video, make calls, and unlock the door.

2. Q: Why can't the app add a device or why does it frequently go offline?
A: Please check:

Network consistency: Ensure the indoor unit and your mobile phone are connected to the same Wi-Fi network under the same router. Enterprise-level networks or routers with isolation functions may cause connection failures.

Signal strength: Check if the Wi-Fi signal is strong at the indoor unit's location.

Router settings: Check if your router has AP isolation, firewall, or device connection limits enabled. Please temporarily disable these functions and try again.

Device restart: Restart the indoor unit, outdoor unit, and router.

3. Q: How many people can view the doorbell via the app?
A: One main account (family owner) can share access with up to 20 app users. Family members can receive notifications, view real-time video, and make calls, but only the family owner can add/delete devices or perform certain advanced settings.

III. Function Settings and Usage Issues
1. Q: How to set up and manage RFID access cards?
A:

Configuring administrator cards: Disconnect and reconnect the 4-core wire. Within 10 seconds, press the "Unlock" button on the indoor unit. The red and green lights on the outdoor unit will be constantly on.  Swipe the first card (set as "Add Card"), then the second card (set as "Delete Card").

Adding user cards: Swipe the "Add Card" (green light on), then swipe the user card you want to authorize, and finally swipe the "Add Card" again to confirm.

Deleting user cards: Swipe the "Delete Card" (red light on), then swipe the user card you want to deauthorize, and finally swipe the "Delete Card" again to confirm.

Note: Only 13.56MHz frequency cards are supported.

2. Q: How to set up human motion detection and alarms?
A: In the indoor unit's Settings -> Motion Detection, you can:

Enable/disable the human detection function.

Set the detection sensitivity and alarm interval.

Set whether to record video or take photos after triggering.

Set whether the screen lights up when triggered. 3. Q: How do I set up Do Not Disturb mode or customize ringtone time periods?
A: In the indoor unit's Settings -> Ringtone, you can set up to 4 time periods and set different ringtones and volumes for each period (you can set the volume to 0 for silent mode). This setting applies to both doorbell calls and motion detection alarms.

4. Q: How do I connect an ONVIF network camera?
A: In the indoor unit's Settings -> Camera, you can search for ONVIF cameras on the same local area network. After adding, the system will automatically convert their video streams to 1080P/H.265 format, and you can view the camera footage on the indoor unit or the app.

5. Q: How do I achieve intercom communication between indoor units?
A: When the system is connected to multiple indoor units, click the "Internal Call" button on the main interface of any indoor unit to call other indoor units for two-way intercom communication.

IV. Troubleshooting
1. Q: My phone is not receiving push notifications for doorbell calls or motion detection.
A: This is one of the most common problems. Please check the following in order:

Phone system settings: Go to your phone's Settings -> Application Management, find the "Tuya Smart" app, and ensure all notification permissions are enabled. Also, disable any "battery saver mode" restrictions on this app.

App internal settings: In the Tuya app, go to device settings and ensure the "Message Push" or "Alarm" switch is turned on.

Device network: Confirm that the indoor unit's Wi-Fi connection is normal and the signal is good.

2. Q: The outdoor unit's image is unclear, invisible at night, or has color distortion.
A:

Blurry: Clean the outdoor unit's camera lens.

Completely dark at night: Check if the outdoor unit's infrared fill light (IR LEDs) are on. Ensure there is no strong direct light or reflective objects in front of the lens interfering with the IR-CUT filter switching.

Color distortion: Ensure the outdoor unit is not installed in a location directly facing sunlight or a strong light source to avoid excessive backlighting.

3. Q: The electric lock does not respond after pressing the doorbell or swiping the card, and the door cannot be opened. A:

Check the indoor unit settings -> Outdoor unit -> Lock closing time to see if it is set too short (5-8 seconds is recommended).

Use a multimeter to measure the voltage of the cables connected to the electric lock (usually the white wire Lock- and the blue wire Lock+) to see if there is a 12V voltage output when unlocking.

Check if the electric lock itself and its power supply (12V/3A adapter) are working properly. Please refer to the wiring diagram on page 5 of the manual.

4. Q: The video recording or photo taking function is not working.
A: Please ensure that a MicroSD card is inserted into the TF card slot of the indoor unit (maximum support 128GB, Class 10 or above is recommended). In Settings -> Display -> Recording Mode, select "Video Recording" or "Photo Taking" mode.

V. Obtaining Further Assistance
If the above steps do not resolve your problem, please contact our official after-sales service. To help us quickly identify the problem, please provide the following information:

Detailed description of the problem (e.g., what specific operation led to what phenomenon).

Your mobile phone model and operating system version.

The name and version number of the APP you are using (check in the APP settings).

Device product model (on the back of the device or on the packaging box).

Your country and city:

Contact information:

Email: yuyunzhu@anjielo.com

WhatsApp: +86 17336198736

Thank you for choosing AnjieloSmart, and we hope you enjoy using our product!