AnjieloSmart 4-Wire AHD Video Intercom System - Complete After-Sales Support and FAQ Guide(60220+67010/61010)

Thank you for choosing the Anjielo Smart Video Intercom System. This guide is designed to provide you with comprehensive support from unboxing to daily use. If you encounter any problems, please refer to the instruction manual first, as most problems can be solved there.

Part 1: Product Overview and Core Functions
Q1: What components are included in this intercom system?
A: The standard kit includes:

1 outdoor intercom panel

1 indoor monitor (7-inch or 10.1-inch touchscreen)

Power adapter (15V 1.2A)

Connecting cables (4-core main cable, 2-core/3-core auxiliary cable)

Installation accessories (screws, wall mount bracket, waterproof cover)

RFID access cards (2 management cards + 5 user cards)

Screwdriver and other tools

Q2: What are its main features?
A: This system features the following functions:

High-definition video intercom: The outdoor unit is equipped with a 2-megapixel camera, 140° horizontal viewing angle, and supports day and night monitoring.

Dual-band Wi-Fi: Supports 2.4GHz and 5GHz WiFi6 for more stable connections.

Multi-device expansion: Up to 2 outdoor units and 4 indoor units can be connected, and up to 24 ONVIF network cameras can be added via the local area network.

Smart motion detection:  Allows you to define detection areas, automatically recording/taking photos and sending alerts when someone passes by.

RFID access control: Supports 13.56MHz frequency access cards, managing up to 500 cards, and can simulate access cards using NFC-enabled mobile phones.

Remote APP control: Through the "Tuya Smart" or "Smart Life" APP, you can achieve remote video calls, unlocking, viewing recordings, etc., with support for up to 20 family members sharing access.

Part 2: Installation and Wiring Frequently Asked Questions
Q3: What are the height and location requirements for installation?
A: It is recommended to install the outdoor unit at a height of approximately 1.6 meters (from the ground to the center of the device). Please choose a location that avoids direct sunlight and rain. The device supports installation on walls, wooden doors, or standard 86-type junction boxes.

Q4: How to correctly connect the outdoor unit and the indoor unit?
A: This is the most crucial step. Please use the included 4-core cable for connection.

Connect one end of the 4-core cable to the outdoor unit's terminal block.

Connect the other end of the cable to the Door1 or Door2 port on the back of the indoor unit (the first outdoor unit connects to Door1, the second to Door2).

Each indoor unit must be powered by a separate 15V 1.2A power adapter.

Multiple indoor units are connected in series via the "Monitor" port.

Q5: How to connect an electric lock (magnetic lock, electric strike lock, etc.)?
A: Please refer to the wiring diagram on page 5 of the instruction manual.

Typically, the white wire (Lock-) and blue wire (Lock+) of the cable are connected to the corresponding terminals of the electric lock.

The electric lock itself requires a separate 12V 3A power supply.

The system only provides an on/off signal; please ensure the electric lock power supply is sufficient.

The "Lock Closing Time" can be adjusted in the indoor unit settings (5-8 seconds recommended) to control the delay before the lock automatically engages after opening the door.

Part Three: Network Configuration and APP Usage
Q6: How to connect the device to Wi-Fi and the mobile APP?
A: Please follow these steps:

Device Network Connection: On the indoor unit screen, go to [Settings] → [WLAN], select your home Wi-Fi (supports 2.4G/5G) and enter the password.

Mobile Phone Preparation: Search and download the "Tuya Smart" or "Smart Life" APP from the app store and register an account.

Add Device: On the APP homepage, click "+", select "Security" → "Doorbell", and follow the prompts (ensure your phone is connected to the same Wi-Fi) to complete the addition. The first user to add the device will become the "Family Owner".

Q7: Why does the device often show "Offline" in the APP?
A: Please troubleshoot using the following steps:

Check the router: Confirm that the Wi-Fi signal connected to the indoor unit is stable. Try restarting the router.

Check the network type: Ensure that the phone and the device are connected to the same network under the same router. Company networks or networks with "Guest Mode" or "AP Isolation" may prevent the device from being discovered.

Check the power supply: Confirm that the indoor unit's power adapter is securely connected.

Reconnect to the network: Reconfigure the Wi-Fi in the indoor unit settings, or delete the device in the APP and add it again. Q8: How to share access control permissions with family members?
A: The family owner (the first person to bind the device) can do the following in the app:

Go to [My] → [Family Management].

Invite family members (up to 20 people).

After members accept the invitation, they will automatically see the doorbell device and can perform operations such as remote calling and unlocking, but they cannot change device settings or delete the device.

Part 4: Function Settings and Daily Use
Q9: How to set up and manage RFID access cards?
A:

Initialize the management card: If the management card is lost, it needs to be reset. The steps are: Reconnect the 4-core wire, press the "Unlock" button on the indoor unit within 10 seconds, the red and green lights on the outdoor unit will light up, and then swipe the first new card (set as the add card) and the second new card (set as the delete card) in sequence.

Add user cards: Swipe the "Add Management Card" → swipe the user card to be added → swipe the "Add Management Card" again to confirm.

Delete user cards: Swipe the "Delete Management Card" → swipe the user card to be deleted → swipe the "Delete Management Card" again to confirm.

Mobile NFC simulation: If your phone supports NFC, you can copy the information of the authorized physical card to your phone, and use your phone to open the door or act as a management card.

Q10: How to set up human motion detection and alarms?
A: In the indoor unit's [Settings] → [Motion Detection], you can:

Enable/disable this function.

Set sensitivity and alarm interval time.

Select the action to be performed after triggering: video recording or taking photos.

Set whether the indoor unit screen automatically lights up when triggered.

Q11: How to avoid being disturbed at night?
A: The system supports timed mute.
Go to the indoor unit's [Settings] → [Ringtone], you can set up to 4 time periods and set the ringtone and volume for each time period separately. Setting the volume to 0 during your rest period (e.g., 22:00-8:00) will achieve a disturbance-free experience.

Q12: How to view videos and photos?
A: You can view them in two ways:

On the indoor unit: Click the [History] button on the main interface to view event videos or captured photos stored on the MicroSD card. On the mobile app: Go to the device's real-time video page and tap the "Playback" or "Album" icon to view recordings.
Important: Before use, please ensure a MicroSD card (maximum 128GB) is inserted into the card slot on the side of the indoor unit.

Part 5: Troubleshooting
Q13: The mobile phone does not receive push notifications for doorbell calls or motion detection.
A: This is the most common problem. Please check the following in order:

Mobile phone system permissions: Go to your phone's system settings, find the "Tuya Smart" app, and ensure that "Notifications" permissions are fully enabled. Also, disable "Battery Saver Mode" or "Background Restrictions" for this app.

APP internal settings: Open the Tuya app, go to the doorbell device settings page, and confirm that "Message Push" or "Alarm Settings" are enabled.

Device network: Confirm that the indoor unit's Wi-Fi connection is working correctly.

Q14: The outdoor unit's image is blurry, completely black at night, or has abnormal colors.
A:

Blurry: Please clean the outdoor unit's camera lens.

Completely black at night: Check if the four infrared fill lights around the outdoor unit are lit (a faint red light should be visible at night). Ensure there is no strong direct light or reflective objects such as glass interfering with the lens.

Abnormal colors: Avoid installing the outdoor unit in a location directly facing sunlight or strong light sources.

Q15: The indoor unit does not respond after pressing the doorbell.
A:

Check if the 4-core wire connection between the outdoor and indoor units is secure.

Check if the indoor unit is powered on and running.

Check if the ringtone volume for the current time period is greater than 0 in the indoor unit's [Ringtone] settings.

Q16: The electric lock does not activate after swiping a card or unlocking via the app.
A:

Check if the electric lock's independent power supply (12V 3A adapter) is working correctly.

Use a multimeter to check if there is voltage output on the white wire (Lock-) and blue wire (Lock+) connected to the electric lock at the moment of unlocking.

Check if the [Lock Closing Time] setting in the indoor unit settings is set appropriately.

Part 6: Obtaining Further Support
If the above steps still do not resolve your problem, our technical team is ready to assist you. To help us resolve your issue more quickly, please provide the following information when contacting us:

A detailed description of the problem (e.g., specific actions, observed behavior, time of occurrence).

Your phone model and operating system version (e.g., iPhone 15 Pro, iOS 18.2).

The name and version number of the app you are using (found in the app settings).

The product model of your device (found on the back of the device or on the packaging).

Your country and city.

Official support channels:

Email: yuyunzhu@anjielo.com

WhatsApp: +86 17336198736