Anjielo Doorbell Not Sending Notifications? Here's How to Fix It.

Regarding the issue of your Anjielo smart doorbell not receiving push notifications on your mobile phone, we have compiled a clear troubleshooting guide for you. This problem is usually related to mobile phone notification permissions, application settings, or network connectivity. Please follow the steps below to resolve the problem step by step.

📱 Overview of Core Troubleshooting Steps
If your phone is not receiving notifications, please check the following three items in order:

Check your phone's system settings

Ensure that full notification permissions are enabled for your smart home app (such as Tuya Smart).

Disable your phone's power saving mode, or add the app to the "unrestricted" list.

Allow the app to start or run in the background.

Check the application's internal settings

In the app (usually located in "My" > "Message Center" or "Settings"), confirm that the "Push Notifications" function is enabled.

Check and disable features that may affect notifications, such as "Scheduled Do Not Disturb".

Check the device and network status

Confirm that the doorbell device is displayed as online in the app.

Try restarting the doorbell device, indoor screen, and Wi-Fi router.

Ensure that the Wi-Fi signal (2.4GHz network) at the doorbell installation location is strong enough.

Tip: Has the problem been resolved after completing the first two steps?

🔍 Detailed Explanation of Key Steps
Please pay close attention to the following aspects, among which mobile phone system settings are the most frequently overlooked, especially on Android devices.

Check your phone's system settings:

Notification permissions: Go to your phone's "Settings" > "App Management/Notifications," find the smart home app you are using, and ensure that all notification permissions are enabled.

Power saving and background restrictions: Check the "Battery" or "App Startup Management" options in your phone's settings, and set the relevant app to "Allow background activity" or add it to the whitelist to prevent the system from automatically terminating its process.

Check the application's internal settings:

Open the app that controls the doorbell, go to the notification settings page, ensure that the push notification switch is turned on, and confirm that "Scheduled Do Not Disturb" mode is not accidentally enabled.

Check the device and network:

Device status: Check if the doorbell is online in the app's device list. If it is offline, you may need to reconnect it to the network.

Restarting: Restarting the doorbell, indoor screen, and router in sequence can resolve many temporary connection problems.

Signal strength: Metal doors, thick walls, or excessive distance can all weaken the Wi-Fi signal, affecting notification delivery. 📞 How to Get Official Technical Support
If you have completed all the steps above but the problem persists, we strongly recommend that you contact our official technical support team directly for the most efficient assistance.

Email: yuyunzhu@anjielo.com

WhatsApp: +86 17336198736

To help us identify the problem more quickly, please provide the following information when contacting us:

A detailed description of the problem (e.g., the doorbell rings, but there is no notification on the phone).

Your phone model and operating system version (e.g., iPhone 15 Pro, iOS 18.2).

The name and version number of the app you are using (this can be found in the app settings).

The specific product model of your doorbell device (this can be found on the device itself or on the packaging).

Your country and region, which will help us determine if there are any special circumstances related to regional servers or network configurations.

We hope the above steps will help you resolve the problem. If you still have difficulties after troubleshooting yourself, or need further assistance when contacting official support, please feel free to leave us a message here.